• Suitable for all hair types.
• Helps with tangles and knots
• Encourages healthier-looking glossy hair.
• Two-tiered bristles – long teeth detangle, and short teeth smooth the hair cuticle.

• Use in semi-dry / dry hair starting at ends/tips working through to scalp.
• Suitable to use in wet curly hair to brush through styling products if that is your chosen method of distribution.

SHIPPING FEES:

We endeavour to dispatch orders from our warehouse within 1-2 business days, however during public holiday periods and sales this may take slightly longer. Once your goodies are dispatched and on their way to you, you will receive a shipping notification via email, with your tracking number.

AUSTRALIAN ORDERS

• FREE Standard domestic shipping for orders $60 and over, otherwise a flat rate of $8 will be applied at checkout. 
• It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9am – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection.
• All Australian online orders via standard shipping, are shipped via Australia Post and anticipated to be delivered within 3-7 business days for QLD, VIC, NSW and 7- 10 business days for SA, WA, TAS, NT & ACT

INTERNATIONAL ORDERS (ONLY NEW ZEALAND AT THE MOMENT)

• FREE Standard international shipping for orders $120 and over, otherwise a flat rate of $20 will be applied at checkout.
• It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9am – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection.
• All orders are shipped via Australia Post and expected to be delivered within 5-20 business days, depending on your location.
• If international orders are subject to import duties and taxes, these are liable to be paid by the customer. 

 

RETURNS AND REFUND POLICY:

Within Australian Consumer Law guidelines, we are happy to offer you a replacement or refund on unopened and unused faulty items received. We will meet our obligations under the ACCC or similar legislation which may include replacing the item if the stock is available or giving you a refund, upon receiving your faulty item back, within 7 days of contacting us. We require that you document the fault with photos, same day as delivery, and send an email to info@kusculture.com with your order number, full name, and photo documents. A review will be made, and we will email you back our next actions. Please note that Kus Culture® is not responsible for any return shipping fees.

Products must be purchased using one of the payment options available on our website to be eligible for a refund if applicable.

If in any case you have purchased our product from somewhere else including our stockists, we are not liable for any damaged or faulty goods. Nor are we liable for any of those returns. 

We do not offer returns/refunds for 'change of mind’ or ‘free/gifts/promotional products’.

If your order is being 'returned to sender' for reasons such as not being picked up from post office, change of address before delivery; you will be required to pay for delivery or abandon your order. No refund will be issued. 

If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and email info@kusculture.com and we will guide you through the returns process.  

 

See full Shipping & Returns Policy here.

Individual results will vary from person to person. Results displayed on our site are not guaranteed as everyone’s hair type, conditions and circumstances are unique, so will vary the outcome for results.