• Multifunctional use with either your shampoo, conditioner, mask, or serum.
• Clears and cleans product build-up.
• Promotes a healthy scalp.
• Stimulates blood flow/circulation for hair growth.
• Suitable for all hair types.
• Easy to grip handle for use in shower.

• Apply your hair product directly onto hair or onto the scalp scrubber, and then distribute it throughout the hair.
• While holding the scalp scrubber in your palm, gently press the tips to the scalp and massage slowly in very small circular motions for a few minutes. Apply pressure to your liking. 
• Repeat on all areas of the scalp. Avoid large circular motions to prevent tangling.

SHIPPING FEES:

We endeavour to dispatch orders from our warehouse within 1-2 business days, however during public holiday periods and sales this may take slightly longer. Once your goodies are dispatched and on their way to you, you will receive a shipping notification via email, with your tracking number.

AUSTRALIAN ORDERS

• FREE Standard domestic shipping for orders $100 and over, otherwise a flat rate of $9 will be applied at checkout. 
• It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9am – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection.
• All Australian online orders via standard shipping, are shipped via Australia Post and anticipated to be delivered within 3-7 business days for QLD, VIC, NSW and 7- 10 business days for SA, WA, TAS, NT & ACT

INTERNATIONAL ORDERS (ONLY NEW ZEALAND AT THE MOMENT)

• FREE Standard international shipping for orders $120 and over, otherwise a flat rate of $20 will be applied at checkout.
• It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9am – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection.
• All orders are shipped via Australia Post and expected to be delivered within 5-20 business days, depending on your location.
• If international orders are subject to import duties and taxes, these are liable to be paid by the customer. 

 

RETURNS AND REFUND POLICY:

Within Australian Consumer Law guidelines, we are happy to offer you a replacement or refund on unopened and unused faulty items received. We will meet our obligations under the ACCC or similar legislation which may include replacing the item if the stock is available or giving you a refund, upon receiving your faulty item back, within 7 days of contacting us. We require that you document the fault with photos, same day as delivery, and send an email to info@kusculture.com with your order number, full name, and photo documents. A review will be made, and we will email you back our next actions. Please note that Kus Culture® is not responsible for any return shipping fees.

Products must be purchased using one of the payment options available on our website to be eligible for a refund if applicable.

If in any case you have purchased our product from somewhere else including our stockists, we are not liable for any damaged or faulty goods. Nor are we liable for any of those returns. 

We do not offer returns/refunds for 'change of mind’ or ‘free/gifts/promotional products’.

If your order is being 'returned to sender' for reasons such as not being picked up from post office, change of address before delivery; you will be required to pay for delivery or abandon your order. No refund will be issued. 

If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and email info@kusculture.com and we will guide you through the returns process.  

 

Your accessories, as noted below, should be free from defects. If your below-listed product is defective, we will happily replace it free of charge within the time frames specified. Refunds will not be considered. Please email us to start your claim at info@kusculture.com and include: a photo of the defect, your full name and order number. Once the claim is approved you will need to pay for your return postage. We recommend using a tracking service / opt in to avoid anything getting lost. Once received we will exchange and ship you a brand-new accessory.

 

We offer a 6-month warranty from purchase date on these select products;

- Microfibre hair towels

- Sandalwood Combs and Bamboo Brush

- Scalp Scrubber

 

See full Shipping & Returns Policy here.

Individual results will vary from person to person. Results displayed on our site are not guaranteed as everyone’s hair type, conditions and circumstances are unique, so will vary the outcome for results.