If you have any general questions regarding delivery information, returns and exchanges, please read through our Terms & Conditions, Shipping & Returns, before emailing any enquiries.


For all other enquiries, please feel free to drop us a line below with your details. Please remember to include your order number.

Customer Service Hours
Monday - Friday
9am-5pm AEDT

Outside of office hours, please feel free to email us and we'll get back to you as soon as possible.



Our online store is the only place in the world where you can buy genuine Kus Culture hair products and tools. We can not guarantee the authenticity of products from any other seller.