90 Day Money Back Guarantee

90 DAY MONEY BACK GUARANTEE

At Kus Culture®, we take great pride in the quality and performance of our hair-care products. Your satisfaction is our priority, and if our products don’t meet your expectations, you may be eligible for a refund under our 90-Day-Money-Back Guarantee.

Eligibility Criteria:
•    The guarantee is valid for 90 days from the date of purchase.
•    Products must have been used in accordance with the directions provided in the “How to Use” section on our website or packaging.
•    Any unused portion of the product must be returned to us, with return shipping costs covered by you.
•    Please provide clear reasons and supporting evidence (such as photos or a written explanation) demonstrating that the product did not perform as intended.
•    Once your return has been received and reviewed, we will advise whether your refund has been approved or declined.
•    If approved, your refund will be issued to the same payment method used for the original purchase.

Promotional Products:
From time to time, we may offer certain hair-care products, or combinations of products, at a discounted price or free of charge as part of a promotion. All promotional items are subject to availability while stocks last and are not eligible for a refund if received free of charge or purchased at a discount of 20% or greater.

Please note that shipping costs are non-refundable, and we recommend using a trackable delivery service for all returns to ensure safe and documented receipt.

We are committed to ensuring you feel confident in every purchase. If your experience falls short of expectations, we’ll do everything we can to make it right.