You can use the mask on both wet and dry hair:

• With dry hair simply apply a liberal amount, leave it on for at least 15 minutes, or even overnight if desired in our micro-fibre hair towel, then rinse out in the morning with cool/luke-warm water.
• With wet hair, after shampooing, apply the hair mask in replacement to conditioner, leave in for 10-15 minutes, then rinse out in cool/luke-warm water.

Experiment and find out what best suits your hair type and texture.

In wet hair, apply mask after shampooing, leave in for 10-15 minutes, wash out thoroughly then dry and style as usual.

For a dry hair treatment, apply liberally to dry hair, leave in for 15 minutes or overnight (wrapped in our microfibre hair towel) then wash out thoroughly in the morning to then dry and style as usual.

This will depend on your hair type and length:

• For longer hair apply more, for shorter hair apply less.
• For oily hair types also apply less and only from mids to ends.
• For dry textured hair apply more with a more generous distribution.

Anywhere between 10-15 minutes, or for a deeper condition, leave-in overnight.

Yes, most definitely.

Based on a daily hair washing cycle, we recommend the following:

With dry textured hair, use 2-3 times per week, normal hair 1-2 times per week and oily hair, once a week focusing on mid to end avoiding the scalp.

For less frequent hair washing, adapt the frequency to best your hair type.

• Frizz Control
• Deep conditions and locks in moisture
• Nourishment to help style and manage your hair
• Strength for growth enhancement
• Hydration for repair and shine

Yes, and yes :)

Yes, PP number 5, recyclable.

Our mask ingredients are suitable for all hair types.

Yes, the mask is safe to use on coloured or chemically treated hair.

Our mask will deeply condition your hair without weighing it down or making it look greasy.

If your hair type is oily, we recommend focusing the mask on your mid to ends to avoid the scalp and be sure to thoroughly wash out your hair with luke-warm water.

Typical shelf life at room temperature and out of direct sunlight is 12 months after opening, but we are sure you will use up your jar well before then.

A mask with its reparative and nourishing thicker formula will tackle hair concerns from the inside out, whilst a conditioner will focus on the hair cuticle layer.

A conditioner will also provide an instant hit of hydration and improvement whilst a mask will have longer lasting improvements in shine, softness and strength.

Both are necessary in a healthy hair care routine – your hair needs nourishment from both inside and out – it’s like using both a moisturiser and mask on your face, both are necessary in a healthy routine.

You can alternate the use of the Frizz Slayer hair mask with the Hydrate conditioner depending on you hairs' needs and preferences:

The Kus Culture® Frizz Slayer Hair Mask- for longer lasting shine, softness and strength:

Use after The Kus Culture® Hydrate Shampoo.
- How much of the mask to apply will depend on your hair type and length. For longer hair apply more, for shorter hair apply less. For oily hair types also apply less and only from mids to ends. For dry textured hair apply more with a more generous distribution.
- In wet hair, leave in for 10-15 minutes, wash out thoroughly then dry and style as usual.
- For a dry hair treatment, apply liberally to dry hair, leave in for 15 minutes or overnight (wrapped in our microfibre hair towel) then wash out thoroughly in the morning to then dry and style as usual.
- How often to use will depend on your hair type and washing schedule, but as a rule on a daily washing schedule, with dry textured hair, use 2-3 times per week, normal hair 1-2 times per week and oily hair once a week focusing on mid to end avoiding the scalp.

The Kus Culture® Hydrate Conditioner- for an instant hit of hydration and improvement:

Use after The Kus Culture® Hydrate Shampoo
- After cleansing, gently squeeze out excess water from hair, then apply an appropriate amount of conditioner, spreading through the mid-lengths to ends. Leave in for a few minutes, then rinse thoroughly.
- How often to use will depend on your hair type and washing schedule but can be used daily if necessary.

Simmondsia Chinensis (Jojoba) Seed Oil*, Butyrospermum Parkii (Shea) Butter*, Limnanthes Alba (Meadowfoam) Seed Oil**, Prunus Amygdalus Dulcis (Sweet Almond) Oil**, Chamomilla Recutita (Matricaria) Flower Extract*, Panthenol (Pro-Vitamin B5).

* Organic ** Naturally or Plant Derived

Queensland, Australia :)

Our shampoo is suitable for all hair types and colours.

This all depends on your hair type and product build up.

Some people wash their hair daily, others once a week, and anything else in between.

Our shampoo is gentle enough to be used daily if desired.

How much you use will depend on the density, porosity, and length of your hair and also the level of any styling products in your hair.

On average 1-2 pumps for fine hair, 2-3 for medium hair and 3-4 for thick hair.

• Apply an appropriate amount of shampoo into your palm, lather then massage into your wet hair and scalp, using circular motions to stimulate hair growth and activate cleansing.
• Rinse thoroughly and repeat.
• Follow up with the Kus Culture® Hydrate Conditioner or Frizz Slayer Hair Mask.

Yes.

Double-shampoo refers to the process of cleansing your hair twice in the same routine - the first shampoo helps remove dirt and oil by breaking it down, and the second shampoo helps to completely remove it to ensure the nourishing benefits of the shampoo are imparted in your hair and scalp.

"Clarifying" shampoos traditionally have harsher and/or higher concentrations of more aggressive surfactants (cleansers) and less conditioning ingredients in their formulas compared to daily shampoos…However double shampooing with the mild cleansers in our Hydrate shampoo will definitely help lift the residue buildup, removing the dirt and oil by breaking it down to ensure the nourishing benefits of the shampoo are imparted in your hair and scalp.

Not at all.

The shampoo has been formulated to deeply clean with gentle and conditioning cleansers, to penetrate the hair strands and not just the surface, to leave your hair feeling clean and hydrated.

• Gentle plant/naturally derived cleansers to penetrate beneath hair cuticle.
• Hydration and sebum balance.
• Enhanced colour retention, improve style and body

Typical shelf life at room temperature and out of direct sunlight is 12 months after opening, but we are sure you will use up your bottle well before then.

Yes, the shampoo is safe for coloured or chemically treated hair.

Yes

Sulphates are detergents made of sulphur containing mineral salts that make shampoo turn into a thick lather and foam.

The most common are Sodium Lauryl Sulphate (SLS), Sodium Laureth Sulphate (SLES) and Ammonium Lauryl Sulphate (ALS) and are used in most household cleaning products. Sulphates are very harsh on the skin/scalp/hair and can strip it of moisture and its natural oils and is a known skin irritant.

At Kus Culture® we use a gentle blend of plant derived surfactants (cleansers) which lather and foam just as effectively and are much gentler on your skin/scalp/hair.

Yes, and yes :)

Yes, HDPE, recyclable.

Simmondsia Chinensis (Jojoba) Seed Oil*, Aloe Barbadensis Leaf Juice*, Panthenol (Provitamin B5), Hydrolyzed Quinoa**, Vitis Vinifera (Grape) Seed Extract**, Pyrus Malus (Apple) Fruit Extract**.

* Organic ** Naturally or Plant Derived

Queensland, Australia :)

Our conditioner is suitable for all hair types and colours.

How often to use will depend on your hair type and washing schedule but can be used daily if necessary.

How much you use will depend on your hair type and length.

On average 1-2 pumps for fine hair, 2-3 for medium hair and 3-4 for thick hair.

• After cleansing with the Kus Culture® Hydrate Shampoo, gently squeeze out excess water from hair, then apply an appropriate amount of conditioner, spreading through the mid-lengths to ends.
• Leave in for a few minutes, then rinse thoroughly.

Not at all.

The conditioner has been formulated to condition your hair without weighing it down or making it look greasy.

If your hair type is oily, we recommend focusing on your mid to ends and be sure to thoroughly wash out with luke-warm water.

• Intense conditioning, detangling, and smoothing.
• Hydration and sebum balance.
• Nourishment to help style and manage hair and reduce frizz

A mask with its reparative and nourishing formula will tackle hair concerns from the inside out to provide longer lasting improvements in shine, softness, and strength.

A conditioner will focus on the hair cuticle layer to provide that instant hit of hydration and improvement.

Both are necessary in a healthy hair care routine – your hair needs nourishment from both inside and out – it’s like using both a moisturiser and mask on your face, both are necessary in a healthy routine.

You can alternate the use of the Hydrate conditioner wth the Frizz Slayer hair mask depending on you hairs' needs and preferences:

The Kus Culture® Hydrate Conditioner- for an instant hit of hydration and improvement:

Use after The Kus Culture® Hydrate Shampoo
- After cleansing, gently squeeze out excess water from hair, then apply an appropriate amount of conditioner, spreading through the mid-lengths to ends. Leave in for a few minutes, then rinse thoroughly.
- How often to use will depend on your hair type and washing schedule but can be used daily if necessary.

The Kus Culture® Frizz Slayer Hair Mask- for longer lasting shine, softness and strength:

Use after The Kus Culture® Hydrate Shampoo.
- How much mask to apply will depend on your hair type and length. For longer hair apply more, for shorter hair apply less. For oily hair types also apply less and only from mids to ends. For dry textured hair apply more with a more generous distribution.
- In wet hair, leave in for 10-15 minutes, wash out thoroughly then dry and style as usual.
- For a dry hair treatment, apply liberally to dry hair, leave in for 15 minutes or overnight (wrapped in our microfibre hair towel) then wash out thoroughly in the morning to then dry and style as usual.
- How often to use will depend on your hair type and washing schedule, but as a rule on a daily washing schedule, with dry textured hair, use 2-3 times per week, normal hair 1-2 times per week and oily hair once a week focusing on mid to end avoiding the scalp.

Typical shelf life at room temperature and out of direct sunlight is 12 months after opening, but we are sure you will use up your bottle well before then.

Yes, the conditioner is safe for coloured or chemically treated hair.

Yes, and yes :)

Yes, HDPE, recyclable.

Simmondsia Chinensis (Jojoba) Seed Oil*, Aloe Barbadensis Leaf Juice*, Prunus Armeniaca (Apricot) Kernel oil*, Sclerocarya Birrea (Marula) Seed Oil*, Panthenol (Provitamin B5), Hydrolyzed Quinoa**, Vitis Vinifera (Grape) Seed Extract**, Pyrus Malus (Apple) Fruit Extract**.

* Organic ** Naturally or Plant Derived

Queensland, Australia :)

Everyone has a different way to use our serum, there is no right or wrong way.

For better absorption apply to wet or damp hair.

To create a finish with a silky sheen, and smooth down any frizz, apply the serum on dry hair.

Best thing to do is experiment and see what works best for your type of hair and texture.

1-2 pumps for fine hair, 2-3 for medium hair and 3-4 for thick hair.

Your mid-lengths to ends are more prone to dryness so this is where we recommend applying the serum to.

The serum has been formulated to penetrate the hair strands and not just coat the surface, so using the right amount for your hair type will absorb and not leave your hair greasy.

For example, if you have an oiler hair type, use 1-2 pumps only on your mid to ends, or use on damp hair to enhance absorption.

A little goes a long way, so yes you can use the serum daily, how much you use will depend on the density and porosity of your hair.

• Adds shine
• Controls frizz
• Keeps hair hydrated from within
• Strengthens & protects

Our serum ingredients are suitable for all hair types.

Yes, the serum is safe for coloured or chemically treated hair.

Yes, and yes :)

Yes, recyclable.

Yes, and do not be afraid as certain silicones are beneficial in styling products. The two used in the Kus serum are:

- Cyclopentasiloxane- functions mainly as a conditioning agent and to act as a carrying agent for other ingredients, so it is used to help deliver and spread other ingredients to hair. Also used to help reduce blow drying time and to help protect against heated styling tools as well as enhancing wet and dry combing. As it is a volatile silicone derivative, it evaporates upon application after delivering all the key ingredients that provide moisture and shine.

- Dimethicone/Dimethiconol – easily washable/water soluble silicones providing lubricity, smoothness, shine and moisturising, without clogging pores or weighing hair down, but with the added benefit of protecting from UV radiation.

Simmondsia Chinensis (Jojoba) Seed Oil*, Mentha Piperita (Peppermint) Leaf Oil*, Aloe Barbadensis Leaf Extract**, Hippophae Rhamnoides (Seabuckthorn) Seed Oil*, Rosmarinus Officinalis (Rosemary) Leaf Extract*.

* Organic ** Naturally or Plant Derived

Queensland, Australia :)

You can use the spray on both wet and dry hair.

• Spritz a little in wet hair before blow drying and dry hair before using any heat tools.
• Spritz daily to assist in detangling your hair.

Wet or dry, section your hair and spritz a little evenly from an arm’s length distance before blow drying or using heat tools. Reapply before adding additional heat to hair.

A few spritzes evenly distributed to cover your hairs exposure to heat and sun, and/or to detangle.

Yes

• Protects hair from heat damage from styling tools and UV rays.
• Controls frizz.
• Assists to detangle knots.
• Assists to strengthen and prevent breakage.

No, just be sure to apply from an arm's length to ensure it is evenly distributed.

Yes, the spray is safe to use on coloured or chemically treated hair.

Typical shelf life at room temperature and out of direct sunlight is 12 months after opening, but we are sure you will use up your bottle well before then.

Yes, if applying a heat tool such as a hair straightener or curling tool, but no if blow drying.

Yes, the spray contains a UV filter which will help protect your hair from damage caused by UV rays.
Remember to section your hair when applying to ensure even distribution and reapply if you will be out in the sun for an extended period.

The "protective" function of the spray works by creating a barrier around the hair, so when heat is applied, it ‘burns’ the spray and not your hair.

Up to 230 degrees C, dependant on hair type/texture.
Individual discretion always advised and recommended.

This ingredient helps to reduce drying time and increases fixation to ensure your hair is protected and the spray functions as intended, to protect your hair from heat (from sun and tools).

Our unique formula has UV protectant ingredients to shield your hair from the suns UV rays, plus a combination of essential oils and a smidgeon of a water-soluble silicone combination (meaning it doesn’t build up on your hair as you can wash it out with a normal shampoo) to protect your hair from heat tools. The functional cosmetic grade silicone blend, imparts a soft silky feel & shine to the hair, helps to protect hair against heat, is lightweight and has excellent spreading capability, offering less tackiness, more conditioning, and ultimate protection.

At its core the "protective" function of the spray works by creating a barrier around the hair, so when heat is applied, it ‘burns’ the spray and not your hair.

Yes, and yes :)

Yes, PET, recyclable.

Simmondsia Chinesis Seed Oil (Jojoba Oil)*, Argania Spinosa (Argan) Kernel Oil*, Aloe Barbadensis Leaf Juice*.

* Organic ** Naturally or Plant Derived

Queensland, Australia :)

Preferably wet or damp hair to achieve best results.

• Apply to palms and distribute evenly over clean damp hair, avoiding the roots.
• Use your preferred personal technique such as raking, praying hands, scrunching etc to distribute. Then either let hair air dry or blow dry with a diffuser to add volume and curl definition.
• Use as a ‘refresh’ on non-wash days. So, add a small amount to a water spray bottle, with water, spray the mixture to the desired parts of your hair that need to be controlled and then let the curls air dry or dry with a diffuser on low heat.

This will depend on your hair type, curl type and hair length –as a Curly haired person, best thing is to experiment with what best suits your needs.

Yes, use a small amount on ‘refresh’ (non-wash) days to redefine and style your curls.

No

Yes, the curl cream is safe to use on coloured or chemically treated hair.

Typical shelf life at room temperature and out of direct sunlight is 12 months after opening, but we are sure you will use up your tube well before then.

• Leave-in treatment enhances natural curls by promoting curl definition.
• Provides curl retention and controls fly aways and curl frizz.
• Soft hold, lightweight, no-crunch cream, does not weigh hair down.
• Adds nourishment, shine, conditioning.

Yes, and yes :)

Yes, HDPE/LDPE, recyclable

Simmondsia Chinensis (Jojoba) Seed Oil*, Cocos Nucifera (Coconut) Oil*, Panthenol (Provitamin B5), Butyrospermum Parkii (Shea) Butter*.

* Organic ** Naturally or Plant Derived

Queensland, Australia :)

• Apply your hair product directly onto hair or onto the scalp scrubber, and then distribute it throughout the hair.
• While holding the scalp scrubber in your palm, gently press the tips to the scalp and massage slowly in very small circular motions for a few minutes.
• Apply pressure to your liking.
• Repeat on all areas of the scalp.
• Avoid large circular motions to prevent tangling.

100% soft silicone.

Use in very small circular motions to avoid your hair getting knotty and tangled.

Can be used in both.

Use with a shampoo, conditioner or mask in wet hair and a scalp treatment in dry hair prior to cleansing.

You can choose either method, so use the one you prefer most

Use for 3-5 minutes to ensure product build-up can be exfoliated and removed.

For this combination, use on dry hair to ensure your scalp is gently massaged and blood circulation stimulated for maximum benefit, then follow up with our shampoo cleanse.

Apply either product directly onto the brush or your hair, whichever method you prefer, then use the scalp brush to distribute through your hair gently and evenly, massaging the scalp only if your routine requires it.

• Tip your head and hair forward holding the towel in both hands with the button facing upwards at the back of your neck, positioning the towel around the back of your head until the towel is fully covering your hair.
• Gather all your hair inside the towel, twisting the front section into a coil, then bring the twist round to the nape of your neck and loop the elastic around the button.

If you leave hair wet for too long, the stretch in the hair itself can change the cuticles, leaving them bent and raised.

Rubbing the hair with a regular towel to dry can cause damage to the cuticles through friction, and if you blast with too much heat, this can cause damage too.

When cuticles are damaged the hair becomes frizzy.

Hair needs to dry quickly without stretch, rub or excessive heat which is exactly what wrapping the hair in the Microfibre Hair Towel will achieve

• Dries hair quickly and easily, compared to ordinary cotton towels.
• Reduces blow dry time.
• Effectively absorbs water.
• Minimises hair friction that can lead to hair damage.
• Helps to decrease frizz and fly-aways.
• Super soft and delicate on your hair.
• Easy to use
• Machine washable
• Great to use with our Frizz Slayer hair mask as a treatment.

Yes

Machine wash in warm or cold water with a mild detergent.

Do not use fabric softener or bleach, air dry only - fabric softeners clog the pores of the microfibre, and bleach is too harsh.

• For detangling - perfect for gently detangling thick dry hair, creating a smooth finish without static. Take sections of your hair and gently brush the tangles from the ends working your way up to the roots. Repeat until all your hair is detangled.
• For smoothing - blow dry your hair until about 80% -90% dry. Then use your paddle brush to finish drying your hair smooth.

Best suited for long, longer, thick, thicker, straighter hair types.

• Great for detangling and smoothing out the frizz and fly-aways.
• Creates sleek looks on long, medium, or shorter hair.
• Anti-static
• Stimulates the scalp

Yes, as a wet hair detangler if that is your chosen method

Bamboo handle and bristles, rubber cushioning.

A bristle has been purposely removed to ensure the cushioning can release air whilst you are using the brush.

Yes, it’s biodegradable.

• Wash the paddle brush with shampoo and warm water.
• Use a designated toothbrush to gently lift any residual build-up on the cushion or the bristles if necessary.
• Rinse off and gently shake off excess water
• Let your brush air dry on a clean hand towel.

It’s never ideal to comb your hair while it’s still wet. So, we recommend drying your hair (semi to full dry) before using your comb.

Use in semi-dry / dry hair starting at ends/tips working through to scalp.

Thicker hair, and also wet/damp curly hair to comb through the styling products, if that is your chosen method of distribution.

Yes, in wet/damp hair to distribute product evenly if that is your chosen method of distribution.

Sandalwood, cut and crafted from one piece.

Yes, it’s biodegradable.

• The best way to clean a wooden comb is to soak it in warm water mixed with mild soap or detergent for 2 to 3 minutes.
• Gently wipe any dirt or debris from the comb, running a small piece of cloth through each tooth. 
• If there are stubborn residue left even after wiping, scrub the comb gently with an old toothbrush. 
• Do not forget to wipe the comb with a piece of cloth to completely remove water and dry
• We recommend once a fortnight to ‘seal’ your wooden comb with a dab of oil evenly distributed all over the comb. 
• It is important to use water sparingly during cleaning of our wooden combs to avoid wood damage. 
• Always wipe off water after cleaning. Be gentle and do not scrub too hard.

It’s never ideal to comb your hair while it’s still wet. So, we recommend drying your hair (semi to full dry) before using your comb

• Use in semi-dry / dry hair starting at ends/tips working through to scalp.
• Use in beard to detangle and/or distribute product.

Finer hair and beards.

Yes, in finer wet/damp hair to distribute product evenly, if that is your chosen method of distribution.

Sandalwood, cut and crafted from one piece.

Yes, it’s biodegradable.

• The best way to clean a wooden comb is to soak it in warm water mixed with mild soap or detergent for 2 to 3 minutes.
• Gently wipe any dirt or debris from the comb, running a small piece of cloth through each tooth. 
• If there are stubborn residue left even after wiping, scrub the comb gently with an old toothbrush. 
• Do not forget to wipe the comb with a piece of cloth to completely remove water and dry
• We recommend once a fortnight to ‘seal’ your wooden comb with a dab of oil evenly distributed all over the comb. 
• It is important to use water sparingly during cleaning of our wooden combs to avoid wood damage.
• Always wipe off water after cleaning. Be gentle and do not scrub too hard

• Can be used in both wet and dry hair
• Wet hair – for sectioning and product distribution.
• Dry hair – for sectioning and styling, especially great in lifting curls from scalp to create volume.
• By sectioning off your hair, glide the comb into small areas close to your scalp and gently pull outwards. This allows the hair (and curls) to open creating volume, and also lets the scalp breathe.

Best suited for combing, grooming, and styling curly and kinky hair

Yes.

Sandalwood, cut and crafted from one piece.

Yes, it’s biodegradable.

• The best way to clean a wooden comb is to soak it in warm water mixed with mild soap or detergent for 2 to 3 minutes.
• Gently wipe any dirt or debris from the comb, running a small piece of cloth through each tooth. 
• If there are stubborn residue left even after wiping, scrub the comb gently with an old toothbrush. 
• Do not forget to wipe the comb with a piece of cloth to completely remove/dry water. 
• We recommend once a fortnight to ‘seal’ your wooden comb with a dab of oil evenly distributed all over the comb. 
• It is important to use water sparingly during cleaning of our wooden combs to avoid wood damage. 
• Always wipe off water after cleaning. Be gentle and do not scrub too hard.

All orders will be dispatched from our warehouse for delivery usually between 1-2 business days, however during public holiday periods and sales this may take slightly longer.

Orders are processed and shipped from Cairns, Queensland so we follow any QLD Public Holidays.

Once you click on the “checkout” button, your order has been transmitted to us, so you will receive, by return email, an order confirmation.
If you do not receive a confirmation email within 24 hours of placing your order, please contact info@kusculture.com.

When your order has been shipped, you will receive another email with your tracking number to follow your delivery.

When your order has been shipped, you will receive an email notification from us which will include a tracking number which you can use to check its status here auspost.com.au/mypost/track/#/search.

Please allow 48 hours for the tracking information to become available. If you cannot locate this email, please contact us on info@kusculture.com and we will look into this for you.

Shipping times are a guideline and subject to change.

You may experience slightly longer delivery times during peak sale periods, due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond our reasonable control.

All Australian online orders via standard shipping, are shipped via Australia Post and anticipated to be delivered within 3-7 business days for QLD, VIC, NSW and 7- 10 business days for SA, WA, TAS, NT & ACT.

Only to New Zealand at the moment.

All orders are shipped via Australia Post and expected to be delivered within 5-20 business days, depending on your location.

If international orders are subject to import duties and taxes, these are liable to be paid by the customer.

• Australian Orders - FREE Standard domestic shipping for orders $100 and over, otherwise a flat rate of $9 will be applied at checkout. 
• New Zealand Orders - FREE Standard international shipping for orders $120 and over, otherwise a flat rate of $20 will be applied at checkout.

Gift cards do not contribute to minimum spend for free shipping.

Once orders are placed, they are not able to be cancelled.

In the event you have incorrectly entered your address please reach out to  info@kusculture.com to update the information. As all orders and shipping labels are automated, we cannot guarantee that our online orders team will be able to intercept the order prior to it being dispatched but will try our best.

Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

Kus Culture® will not be held responsible for incorrect details entered at the time of ordering online, including an incorrect delivery address.

Once your order has been processed & dispatched, we are unable to make any changes to the shipping address. If your package returns to us due to an incorrect address, we will notify you via email. You will then need to pay for shipping for the package to be re-sent to you.

If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the discrepancy, if possible, on the delivery notice, and sign the notice. If there is a problem with the package inside, we require that you document it with photos and send to info@kusculture.com for further investigation.

If the products have been damaged in delivery, we require that you document it with photos, same day as delivery, and send an email to info@kusculture.com with your order number, full name, and photo documents. A review will be made in 48 hours, and we will email you back our next actions. 

We do not offer returns/refunds for 'change of mind’ or on ‘free gifts/promotional products’.

Yes, within Australian Consumer Law guidelines, we are happy to offer you a replacement or refund on unopened and unused faulty items received. We will meet our obligations under the ACCC or similar legislation which may include replacing the item if the stock is available or giving you a refund, upon receiving your faulty item back, within 7 days of contacting us.

We require that you document the fault with photos, same day as delivery, and send an email to info@kusculture.com with your order number, full name and photo documents. A review will be made, and we will email you back our next actions. Products must be purchased using one of the payment options available on our website to be eligible for a refund if applicable. Please note that Kus Culture® is not responsible for any return shipping fees.

If you have purchased our product from one of our stockists, we are not liable for any damaged or faulty goods. Nor are we liable for any of those returns. Please refer back to place of purchase.

We offer a 6-month warranty from purchase date on these select items:

• Microfibre hair towels
• Sandalwood Combs
• Bamboo Brush
• Scalp Scrubber

We offer a 3-month warranty from purchase date on these select items:

• Satin and Silk scrunchies
• All clips and claws 

Refunds will not be considered.

If an accessory as noted in our T&C’s is defective, we will happily replace it free of charge within the time frames specified.

Please email us to start your claim at info@kusculture.com and include: a photo of the defect, your full name and order number. Once the claim is approved you will need to pay for your return postage. We recommend using a tracking service / opt in to avoid anything getting lost. Once received, we will exchange and ship you a brand-new accessory.

We’re so confident our hair care will improve your hair health within 30 days of use, that we’re backing it with a 30-day money-back guarantee!

If you’re not happy with any of our hair care products which are: the serum, 2-in-1 heat protect spray, hair mask, curl cream, shampoo, conditioner, we will refund you 100% of your money.

To initiate please email  info@kusculture.com with your order number, email used for purchase and a brief description of the product you’re not happy with and why.

Shipping costs are non-refundable, and refunds can only be issued to the method that was used to pay for the initial order.

Product(s) must be date-stamped returned to us within 35 days (this allows for delivery) from the date received and you will need to pay for your return postage. We recommend using a tracking service / opt in to avoid anything getting lost.

Applications that do not meet these criteria will not be approved for a refund.

We reserve our right to reject a refund request if we are not satisfied (acting reasonably) with the return application.

Sorry no, Kus Culture® will not be held responsible for a customer failing to input a discount code during any online order/and or promotion.

Sorry no, if a code is applied incorrectly, Kus Culture® cannot change your order nor refund the discounted amount missed.

Discount codes are not transferable or redeemable for cash or credit.

Only one discount code is permitted per order.

Discount codes will not be valid after the expiry date/ time and are stipulated as per terms and conditions of each discount code/sale.

Firstly, sign up from the website https://kusculture.com/pages/loyalty-rewards to start earning Kus Reward points.

By simply signing up you have already earned 100 points.

Then some further ways to earn points are by:

• Making a purchase – 2 points per $1.00
• Leaving a review - 100 points
• Adding a photo in the Review – 200 points
• Following Kus on Instagram – 20 points

Obtain your code from the Kus Culture rewards page then use that code during your online purchase checkout process.

The rewards page will show you how many points you have and what you can redeem.

Simply click on the “redeem” button of your choice and this will create a code for that redemption.

Copy that code into the “discount code or gift card” box at checkout, click “apply”, and now your rewards code has been activated for checking out.

Click on the “rewards history” button on the website – see here https://kusculture.com/pages/loyalty-rewards

This will show you a list of all points earned and redeemed.

Points are valid for 12 months from the date of being earned.

Only one code is allowed per order.

Gift cards won as part of a promotion will have an expiration date applicable to the terms as stipulated in the promotion.

Gift cards purchased outright are valid for a period of 3 years (36 months) from the date of purchase and cannot not be extended.

We accept payment by PAYPAL, Apple Pay, Google Pay, Shop Pay, After Pay, JCB or Credit card (Amex, Visa, Mastercard).

Our store, kusculture.com, is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

For more insight, you may also want to read Shopify’s Terms of Service, Privacy Statement, or Security Statement.

Yes, all the ingredients we use are gentle enough to be used on a sensitive scalp.

However, if you have any pre-existing skin/scalp conditons or issues, always check that all the ingredients are compatible with your condition.

Yes, you sure can.

To begin your Kus journey we would recommend starting with the Hydrate Shampoo & Conditioner.

As you progress, perhaps consider replacing the conditioner every second/third time with the Frizz Slayer Hair Mask in your wash day routine and then also include the Kus Spritz and Serum in your styling routine.

If your locks are curly or wavy, we would also recommend using the Kus Curls Cream in your styling routine.

In addition to the Kus products, we would suggest using some of our tools to complement the hair care products.

Firstly, we would recommend the Microfibre hair towel –
If you leave hair wet for too long, the stretch in the hair itself can change the cuticles, leaving them bent and raised. Rubbing the hair with a regular towel to dry can cause damage to the cuticles through friction, and if you blast with too much heat, this can cause damage too. When cuticles are damaged the hair becomes frizzy. Hair needs to dry quickly without stretch, rub or heat which is exactly what wrapping the hair in the Microfibre Hair Towel will achieve.

Next would be using one of our sandalwood combs or bamboo paddle brush, dependant on your hair type requirements.

Many studies show that having a healthy hair routine both before and after baby is born, can alleviate some postpartum hair loss. Keeping your hair healthy by using good products that are gentle on your hair to prevent that excess hair loss, eating well and continuing to take prenatal vitamin supplements all assists in alleviating postpartum hair loss. Shampooing only when necessary and using a good conditioner and/or mask with a wide-toothed comb to minimise tangling all assists the postpartum process.

Key benefits of the Frizz Slayer Mask directly related in assisting the alleviation of postpartum hair loss:

• Provides deep nourishment.
• Strengthens and promotes hair growth.
• Rejuvenates, detangles, deeply conditions.

Key benefits are assisted with these key ingredients found in the Frizz Slayer Mask:

• Jojoba oil – conditions, strengthens, provides softness/shine, hydrates each hair cuticle by locking in moisture.
• Rice Protein – conditions, moisturises, adds natural highlights & shine.
• Shea Butter – strengthens and penetrates to protect, repair and condition.
• Meadowfoam Oil – partially penetrates cortex, strengthens, moisturises.
• Chamomile Extract – nourishes, conditions, enhances colour.
• Panthenol - vitamin B properties encourage hair thickness to naturally generate from the root growing stage.

We have detailed information on our website about the mask, in particular click on a specific ingredient and a pop-up message will show you more detail about that ingredient https://kusculture.com/collections/hair-care/products/the-frizz-slayer-hair-mask

Also see our recent Instagram post directly related to this topic: https://www.instagram.com/p/Cy_z2qjO-ZK/?img_index=1

The parfum/fragrance in our products are derived from a single or a mix of either natural, plant based or organic ingredients. We 100% do not use any preservatives from the isothiazolinone family for our parfums/fragrances.

Our manufacturer is Australian Certified Organic (ACO), so we can be confident and proud of what Kus creates to formulate and manufacture all our hair care products.

For example, the curl creams “scent” is kaffir lime so the "fragrance" has been derived from limes etc so for the manufacturing process they need to ensure it can co-exist with the remaining ingredients in the formula.

From experience, when hair or ends are dry, you could try using leave-in treatments (conditioners, serums) to help keep your locks nourished throughout the day, and also use a deep nourishing hair mask when washing.

However, if hair is splitting or snapping, a cut is best, so the split doesn’t travel too far up your hair shaft.

Curly hair tends to be drier than other hair types because it’s much harder for the natural oils your scalp produces to travel down to the ends of your curly strands, hence causing dry ends and breakage.

Your curly hairs need lots of moisture and deep conditioning all over, not just the ends, to restore moisture & hydration and repair the thirsty strands. 

Our suggestion would be to wash with a hydrating shampoo, apply a deep conditioning mask and style with a leave-in conditioning cream to assist with bringing that moisture back to your curls.

In relation to brushing, our recommendation would be to definitely use a gentle brush/comb in the shower to distribute your conditioner or mask evenly through your curls. You don’t want any hard-bristle brushes anywhere near your wet curls as that will stretch the elasticity of your curls to breaking point, whilst dry brushing can cause fluffiness and also the breaking point stretch!

Technically no…as clarifying shampoos traditionally have harsher/higher concentrations of more aggressive surfactants (cleansers) and less conditioning ingredients
compared to daily shampoos….

However, double shampooing with the mild cleansers in our Hydrate shampoo in conjunction with using our scalp scrubber, will definitely help lift the residue buildup,
removing the dirt and oil by breaking it down to ensure the nourishing benefits of the shampoo are imparted in your hair and scalp.

Head office is based in Cairns, and we have a mini warehouse on the Gold Coast, QLD, too.

Our manufacturer is based in Brisbane, Queensland, Australia.

At Kus Culture® we are very serious that our hair care products manufacturer has quality and ethical work and production practices to ensure our products include the best ingredients and are all high performing. For this reason, we have partnered with a local Australian business to formulate and manufacture all our hair care products.

We are proud that they are 100% carbon neutral and hold many manufacturing certifications, in particular they are Australian Certified Organic (ACO), so the organic ingredients in our products are actually legally Certified as Organic.

Yes! Our bottles, jars, tubes, lids, caps, pumps are all recyclable. 

Our focus is to use recyclable material where possible and continue to look at ways to reduce our carbon footprint. For this reason, we choose our packaging supplier carefully - and have partnered up with a local Australian business with a mission to provide packaging that will help improve their global footprint and sustainability. This is done by being committed to reducing their environmental impact by making conscious, business decisions to utilise recycled or recyclable packaging and using biodegradable packaging to name a few. Their main focus is to produce products that can be used repeatedly resulting in packaging products that reduce waste and are non-toxic to humans and the environment. They have ISO approved 9001:2015 certification.

They sure are!

The custom-made boxes used to package our customer orders are a fully recyclable cardboard material. The internal tissue used is also recyclable and the peanut
fillers are fully biodegradable – checkout the video on our Instagram page.

At Kus Culture® we are proud to confirm that all our hair care products and tools are cruelty free. This means that none of our products or the ingredients we
use have been tested on animals.

Yes, we are proud to confirm that all our hair care product ingredients and tools are vegan.

On our Kus website, scroll to the footer and type in your email in the “Get love notes & hair tips” section.

Via Kus Instagram, click on the linktr.ee in the bio, scroll to the “join our community” section, and click on the “Sign up for Kus mail”.