Kus Culture® is subject to the Australian Privacy Principles in the Privacy Act 1988 (‘Privacy Act’). Under law, your rights to privacy are protected. The Australian Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.
INFORMATION WE COLLECT
When you purchase something from our store, as part of the buying and selling process, we collect personal information you give us such as your name, address, phone number and email address. By making a purchase, you consent to receive marketing and promotional emails from Kus Culture®. By downloading an eBook from our store, as part of the download process, we collect your email address. You agree to opt into marketing and promotional emails when you download an eBook. We may use your first name only and location to re-market information that you have recently purchased from our store.
Non-personally Identifiable Information:
As a visitor to our Site, you can engage in many activities without providing any personal information. We do, however, collect, and aggregate information indicating, among other things, which pages were visited, the order in which they were visited, and which hyperlinks were "clicked" with. Such information is not linked to any personally identifiable information. The non-personally identifiable information we collect helps us identify the most popular areas of our Site and determine the effectiveness of our promotional activities.
WHY WE COLLECT YOUR PERSONAL INFORMATION
Upon collection of your personal information, Kus Culture® may use and disclose such personal information, separately or in combination with pre-existing information, for some of the following purposes:
- To arrange for delivery of products purchased by you on the website;
- To monitor or improve the quality and standard of service provided to you or other consumers by our website;
- To conduct or administer contests, giveaways or other promotions you have participated in;
- To notify you of our products, special offers and events that may be of interest to you;
- To contact you and to respond to any communication that you may have had with us;
- To verify your identity or information;
- To detect and protect Kus Culture® and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with its’ policies and contractual obligations;
- As permitted by, and to comply with, any legal or regulatory requirements or provisions; or
- For any other purpose to which you consent.
- Kus Culture® may not be able to do these things without your personal information. For example, we may not be able to communicate with you and respond to your enquiries.
Our store, kusculture.com, is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Cookies are text files that store some information on your computer's hard drive and allow our systems to recognise your browser. Cookies collect information like IP addresses, operating systems, and browser software, but they do not collect any personal information.
We occasionally provide the opportunity for visitors to supply their email address for the purpose of receiving information or enter a competition, or to be a part of our VIP sales and launches. These email addresses will only be used for this purpose and will never be shared with unaffiliated third parties. In addition, where applicable, we will follow all local requirements, such as allowing you to opt in before receiving unsolicited contact.
We also provide you with the opportunity to receive information from us, which may be of interest to you, including information relating to new products offered on the website. We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us by email, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.
HOW WE PROTECT YOUR INFORMATION
The personal information you provide to Kus Culture® will be retained in accordance with applicable laws. We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose. However, no method of transmission over the internet or method of electronic storage is 100% secure, so whilst we strive to use commercially acceptable means to protect your data, we cannot guarantee its’ absolute security.
CHANGES TO AND ACCESS TO YOUR INFORMATION
You may correct, update, or remove any information you have provided to us by contacting our Customer Service team at firstname.lastname@example.org. You should provide us with any updates and changes to your information, including any changes to your postal or e-mail address to ensure that your orders are shipped to the correct address and that we can contact you about your order if necessary. You may gain access to your personal information or make enquiries about collection or use of your personal information by contacting our privacy officer at email@example.com.
Kus Culture® will take reasonable steps to ensure the personal information it holds is accurate, complete, and up to date. Upon your written request, subject to certain exceptions provided by law, Kus Culture® will give you access to that information. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that Kus Culture® holds about you is not accurate, complete or up to date, you may email the privacy officer at firstname.lastname@example.org. If you are able to establish that the information is not accurate, complete, or up to date, Kus Culture® will take reasonable steps to correct the information so that it is accurate, complete and up to date.
CHOICE AND OPT-OUT PREFERENCES
If, at any time, you prefer not to receive further promotional email communications from Kus Culture®, you will have the ability to unsubscribe from such communications by means of a link provided in every promotional e-mail that is sent to you by Kus Culture®.
THIRD PARTY WEB SITES & LINKS
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
We may disclose the information you provide on our website to third parties who provide services on or to our website, to verify your information, authenticate payments and process orders. We may disclose certain financial and other information you provide to us, to third parties that provide credit reporting, payment, or order fulfillment services, that such disclosure is necessary to comply with applicable laws, a subpoena or other legal process. We may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating our Terms and Conditions, or who may be causing injury to, or interfering with, other users of the website.
ONLINE ORDERING SECURITY
We have implemented security measures to protect the personal information you provide to us against unauthorised access and use. Credit card numbers are not kept on the website. Transactions conducted on the website are protected by an SSL encrypting system. However, please be aware that no data transmission over the internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.
The reviews on our website are the individual views expressed solely by the individual who has written it. We are not making any claims in relation to our products, these are simply honest & true, unpaid reviews directly from our customers.
We value your reviews and feedback. To maintain the integrity of our reviews and to ensure consumers can rely on these to make an informed decision regarding the purchase of our products, we reserve the right under the Competition and Consumer Act 2010 to remove or not publish any review that is fake, offensive, defamatory, or irrelevant.