SHIPPING FEES:
We endeavour to dispatch orders from our warehouse within 1-2 business days, however during public holiday periods and sales this may take slightly longer. Once your goodies are dispatched and on their way to you, you will receive a shipping notification via email, with your tracking number. All orders are shipped via Australia Post, standard shipping.
AUSTRALIAN ORDERS
- FREE Standard shipping for orders $100 and over, otherwise a flat rate of $9 will be applied at checkout.
INTERNATIONAL ORDERS
- All customs charges and taxes are payable by the receiver and are not included in the cost of your order or in the shipping charge.
- The prices charged on our online store are the same AUD currency and amounts for both domestic and international orders. Orders outside Australia do not reflect any Australian GST.
- Please see our full international shipping terms and fees here.
RETURNS AND REFUND POLICY:
Within Australian Consumer Law guidelines, we are happy to offer you a replacement or refund on unopened and unused faulty items received. We will meet our obligations under the ACCC or similar legislation which may include replacing the item if the stock is available or giving you a refund, upon receiving your faulty item back, within 7 days of contacting us. We require that you document the fault with photos, same day as delivery, and send an email to info@kusculture.com with your order number, full name, and photo documents. A review will be made, and we will email you back our next actions. Please note that Kus Culture® is not responsible for any return shipping fees.
Products must be purchased using one of the payment options available on our website to be eligible for a refund if applicable.
If in any case you have purchased our product from somewhere else including our stockists, we are not liable for any damaged or faulty goods. Nor are we liable for any of those returns.
We do not offer returns/refunds for 'change of mind’ or ‘free/gifts/promotional products’.
If your order is being 'returned to sender' for reasons such as not being picked up from post office, change of address before delivery; you will be required to pay for delivery or abandon your order. No refund will be issued.
If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and email info@kusculture.com and we will guide you through the returns process.
See full Shipping & Returns Policy
here.