Scalp Health 101

Jojoba & Mint Serum:

• Creates a long-lasting silky-smooth look and feel.
• Reduces friction, locks in moisture to keep hydrated.
• Provides nourishment to help style and manage hair.
• For full ingredient list see Jojoba & Mint Serum.

Hydrate Shampoo:

• Gentle plant/naturally derived cleansers penetrate beneath hair cuticle.
• Provides hydration and sebum balance.
• Nourishment to help style and manage hair and reduce frizz.
• For full ingredient list see Hydrate Shampoo.

Scalp Scrubber:

• Clears and cleans product build-up.
• Promotes a healthy scalp.
• Stimulates blood flow/circulation for hair growth.
• For more information see Scalp Scrubber.

Proudly:

• Suitable for all hair types.
• Safe for coloured, bleached & chemically treated hair.
• Sulphate-free, cruelty-free, and vegan-friendly formula.
• Australian owned, made and scientifically formulated.

Treat your scalp with our Jojoba & Mint serum.

• Prior to cleansing your hair, massage a few drops into your scalp, leave in for as long as desired, then cleanse/condition hair as normal. Your scalp and hair will love you.

Cleanse your hair with the Hydrate Shampoo.

• Apply a small amount of shampoo into your palm, lather then massage into your wet hair and scalp, using circular motions to stimulate hair growth and activate cleansing. 
• Rinse thoroughly and repeat. This ensures hair and scalp are thoroughly cleansed and the shampoo imparts all its nourishment. 
• Follow up with the Kus Culture® Hydrate Conditioner or Frizz Slayer Hair Mask.

Exfoliate and remove build-up with the Scalp Scrubber.

• Apply your shampoo directly onto hair or onto the scalp scrubber, and then distribute it throughout the hair.
• While holding the scalp scrubber in your palm, gently press the tips to the scalp and massage slowly in very small circular motions for a few minutes. Apply pressure to your liking. 
• Repeat on all areas of the scalp. Avoid large circular motions to prevent tangling.

SHIPPING FEES:

We endeavour to dispatch orders from our warehouse within 1-2 business days, however during public holiday periods and sales this may take slightly longer. Once your goodies are dispatched and on their way to you, you will receive a shipping notification via email, with your tracking number. All orders are shipped via Australia Post, standard shipping.

AUSTRALIAN ORDERS

• FREE Standard shipping for orders $100 and over, otherwise a flat rate of $9 will be applied at checkout. 

 INTERNATIONAL ORDERS 

• All customs charges and taxes are payable by the receiver and are not included in the cost of your order or in the shipping charge. 
• The prices charged on our online store are the same AUD currency and amounts for both domestic and international orders. Orders outside Australia do not reflect any Australian GST.
• Please see our full international shipping terms and fees here.

RETURNS AND REFUND POLICY:

Within Australian Consumer Law guidelines, we are happy to offer you a replacement or refund on unopened and unused faulty items received. We will meet our obligations under the ACCC or similar legislation which may include replacing the item if the stock is available or giving you a refund, upon receiving your faulty item back, within 7 days of contacting us. We require that you document the fault with photos, same day as delivery, and send an email to info@kusculture.com with your order number, full name, and photo documents. A review will be made, and we will email you back our next actions. Please note that Kus Culture® is not responsible for any return shipping fees.

Products must be purchased using one of the payment options available on our website to be eligible for a refund if applicable.

If in any case you have purchased our product from somewhere else including our stockists, we are not liable for any damaged or faulty goods. Nor are we liable for any of those returns. 

We do not offer returns/refunds for 'change of mind’ or ‘free/gifts/promotional products’.

If your order is being 'returned to sender' for reasons such as not being picked up from post office, change of address before delivery; you will be required to pay for delivery or abandon your order. No refund will be issued. 

If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and email info@kusculture.com and we will guide you through the returns process.  

Your accessories, as noted below, should be free from defects. If your below-listed product is defective, we will happily replace it free of charge within the time frames specified. Refunds will not be considered. Please email us to start your claim at info@kusculture.com and include: a photo of the defect, your full name and order number. Once the claim is approved you will need to pay for your return postage. We recommend using a tracking service / opt in to avoid anything getting lost. Once received we will exchange and ship you a brand-new accessory.

We offer a 6-month warranty from purchase date on these select accessories:

• Microfibre hair towels
• Sandalwood Combs and Bamboo Brush
• Scalp Scrubber 

See full Shipping & Returns Policy here.

Individual results will vary from person to person. Results displayed on our site are not guaranteed as everyone’s hair type, conditions and circumstances are unique, so will vary the outcome for results.